Award Force had 4 outages in the last 2 years totaling 1043h 2m of downtime — averaging 0.2 incidents per month.
There were 4 Award Force outages since January 14, 2026 totaling 1043h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue resulting in the US region currently experiencing intermittent, unexpected downtime.
All systems back to normal after some intermittent downtime.
We are currently investigating an issue accessing accounts in the US region.
Access to US accounts has been restored however performance may still be degraded. We continue to monitor and investigate the issue.
The issue affecting US regions has been resolved.
Award Force accounts hosted in the UAE are temporarily offline due to regional infrastructure disruption. Affected clients have been contacted directly. All other accounts are operating normally.
We are continuing to monitor the situation
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Temporary arrangements are in place for impacted UAE hosted accounts. We will continue to work toward permanent restoration in UAE when possible.
We are aware of an issue with webhooks taking longer than normal to process. We are investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.