Avochato had 7 outages in the last 2 years totaling 235h 52m of downtime — averaging 0.3 incidents per month.
There were 7 Avochato outages since October 24, 2024 totaling 235h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Phone carriers saw seeing elevated 502 errors when sending a message, which can appear in Avochato with the error: "Unable to create record Server error (502)." Our team has escalated this issue and it is now resolved: https://status.twilio.com
Phone carriers are seeing elevated 502 errors when sending a message, which can appear in Avochato with the error: "Unable to create record Server error (502)." Our team has escalated this issue to monitor for a resolution timeline. For example, https://status.twilio.com is showing connectivity issues for SMS and MMS.
Avochato is currently investigating an issue where some users may be experiencing an issue logging in.
This incident has been resolved
Amazon Web Services reported outages globally this morning which may impact services Avochato relies on for text messages and other services. Our team will be monitoring the status and providing updates here. https://health.aws.amazon.com/health/status https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl
Amazon shared systems are recovered from the outage. Avochato is monitoring.
This incident has been resolved.
Periodic latency has been observed starting at 8am PST. This may lead to longer than expected load times in inboxes across different organizations. Our team has been investigating the root cause with Amazon Web Services and will report back with findings.
The team is continuing to investigate this issue while working on options with Amazon Web Services. In the meantime, we recommend not refreshing an inbox. Once the inbox is loaded, messages will be received instantly and can be responded to in real-time. Refreshing the inbox may lead to longer delays.
Our service provider Amazon Web Services has not yet identified the root of the issues on Friday. However, the Avochato team is continuing with the investigation while having performed several actions to remediate the latency issues. As of 10:55am PST on Monday June 9, latency improved for those organizations experiencing issues when refreshing inboxes. Avochato's team switched to new server instances on Monday, and will continue Tuesday with a rollout of a permanent solution.
Latency in the product has been observed today. This may lead to longer than expected load times in inboxes across different organizations.
Avochato is monitoring the latency improvements as of Monday 8am PST.
This incident has been resolved.
Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.
Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.
Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.
The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.