Avochato Outage History
Avochato is up right nowPingoru has recorded 51 incidents for Avochato: 3 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 566 (0%) |
Incidents, newest first
Notice September 1, 2026 Phone carrier 502 errors –
Started Sep 01, 2026, 06:30 PM UTC· resolved Sep 01, 2026, 06:30 PM UTC
- resolved Sep 01, 2026, 06:52 PM UTC
Phone carriers saw seeing elevated 502 errors when sending a message, which can appear in Avochato with the error: "Unable to create record Server error (502)." Our team has escalated this issue and it is now resolved: https://status.twilio.com
Notice September 1, 2026 Carrier 502 errors for messaging 38m avochato.com, API, Mobile
Started Sep 01, 2026, 06:16 PM UTC· resolved Sep 01, 2026, 06:55 PM UTC
- identified Sep 01, 2026, 06:16 PM UTC
Phone carriers are seeing elevated 502 errors when sending a message, which can appear in Avochato with the error: "Unable to create record Server error (502)." Our team has escalated this issue to monitor for a resolution timeline. For example, https://status.twilio.com is showing connectivity issues for SMS and MMS.
Notice September 1, 2026 Latency and log in issues 4m avochato.com, API, Mobile
Started Sep 01, 2026, 04:22 PM UTC· resolved Sep 01, 2026, 04:27 PM UTC
- investigating Sep 01, 2026, 04:22 PM UTC
Avochato is currently investigating an issue where some users may be experiencing an issue logging in.
- resolved Sep 01, 2026, 04:27 PM UTC
This incident has been resolved
Notice October 20, 2025 Global Amazon Outage 2d 6h avochato.com, API, Mobile
Started Oct 20, 2025, 03:15 PM UTC· resolved Oct 22, 2025, 09:19 PM UTC
- identified Oct 20, 2025, 06:15 PM UTC
Amazon Web Services reported outages globally this morning which may impact services Avochato relies on for text messages and other services. Our team will be monitoring the status and providing updates here. https://health.aws.amazon.com/health/status https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl
- monitoring Oct 20, 2025, 11:42 PM UTC
Amazon shared systems are recovered from the outage. Avochato is monitoring.
- resolved Oct 22, 2025, 09:19 PM UTC
This incident has been resolved.
Notice June 9, 2025 Issues with Amazon Web Services 6d 22h avochato.com, Mobile
Started Jun 09, 2025, 04:18 PM UTC· resolved Jun 16, 2025, 03:15 PM UTC
- investigating Jun 09, 2025, 04:18 PM UTC
Periodic latency has been observed starting at 8am PST. This may lead to longer than expected load times in inboxes across different organizations. Our team has been investigating the root cause with Amazon Web Services and will report back with findings.
- investigating Jun 09, 2025, 05:11 PM UTC
The team is continuing to investigate this issue while working on options with Amazon Web Services. In the meantime, we recommend not refreshing an inbox. Once the inbox is loaded, messages will be received instantly and can be responded to in real-time. Refreshing the inbox may lead to longer delays.
- monitoring Jun 10, 2025, 03:05 PM UTC
Our service provider Amazon Web Services has not yet identified the root of the issues on Friday. However, the Avochato team is continuing with the investigation while having performed several actions to remediate the latency issues. As of 10:55am PST on Monday June 9, latency improved for those organizations experiencing issues when refreshing inboxes. Avochato's team switched to new server instances on Monday, and will continue Tuesday with a rollout of a permanent solution.
- investigating Jun 16, 2025, 01:42 PM UTC
Latency in the product has been observed today. This may lead to longer than expected load times in inboxes across different organizations.
- monitoring Jun 18, 2025, 04:49 PM UTC
Avochato is monitoring the latency improvements as of Monday 8am PST.
- resolved Jun 26, 2025, 10:10 PM UTC
This incident has been resolved.
Notice April 25, 2025 Issues with cloud provider 3h 33m avochato.com, Mobile
Started Apr 25, 2025, 04:00 PM UTC· resolved Apr 25, 2025, 07:33 PM UTC
- investigating Apr 25, 2025, 05:02 PM UTC
Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.
- investigating Apr 25, 2025, 05:32 PM UTC
Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.
- monitoring Apr 25, 2025, 06:21 PM UTC
Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.
- resolved Apr 25, 2025, 07:33 PM UTC
The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.