Availity incident
Multiple Payers - AETNA BETTER HEALTH KENTUCKY, MERCY CARE ARIZONA, AETNA BETTER HEALTH, 10895T, ABHVA, Aetna Better Health (IL), AETNA MEDICAID ADMINISTRATORS, AETNA BETTER HEALTH NEW JERSEY - 270 - Eligibility and Benefits Inquiry B2B transactions ar...
Availity experienced a notice incident on August 24, 2026 affecting AETNA BETTER HEALTH KENTUCKY and MERCY CARE ARIZONA and 1 more component, lasting 13d 21h. The incident has been resolved; the full update timeline is below.
Affected components
AETNA BETTER HEALTH KENTUCKYMERCY CARE ARIZONAAETNA BETTER HEALTH10895TABHVAAetna Better Health (IL)AETNA MEDICAID ADMINISTRATORSAETNA BETTER HEALTH NEW JERSEY
Update timeline
- identified Aug 24, 2026, 09:44 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.
- resolved Sep 07, 2026, 07:27 AM UTC
This incident has been resolved.