Availity incident

HCSC - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are now processing normally.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 18, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 12:03 PM UTC
Resolved
Aug 18, 2026, 12:03 PM UTC
Duration
—
Detected by Pingoru
Aug 18, 2026, 12:03 PM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. resolved Aug 18, 2026, 12:03 PM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/timeout/E2:0/AV07 errors. Customers are receiving AV01/VT05_035/E2:0/AV07 errors. Next Steps and ETA for resolution: As of 8/18/2026, 7:26:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.