Availity incident

Multiple Payers - CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), MTAIN - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.

Availity experienced a notice incident on August 18, 2026 affecting CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) and MTAIN, lasting —. The incident has been resolved; the full update timeline is below.

Started: Aug 18, 2026, 09:03 AM UTC
Resolved: Aug 18, 2026, 09:03 AM UTC
Duration: —
Detected by Pingoru: Aug 18, 2026, 09:03 AM UTC

Affected components

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA)MTAIN

Update timeline

resolved Aug 18, 2026, 09:03 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: As of 8/17/2026, 9:00:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.