Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 17, 2026 affecting METLIFE DENTAL FAMILY, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 09:53 AM UTC
Resolved
Aug 21, 2026, 04:54 AM UTC
Duration
3d 19h
Detected by Pingoru
Aug 17, 2026, 09:53 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified Aug 17, 2026, 09:53 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Aug 21, 2026, 04:54 AM UTC

    This incident has been resolved.