Availity incident

Multiple Payers - KEYSTONE FIRST VIP CHOICE, KEYSTONE FIRST - Multiple Transactions - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 17, 2026 affecting KEYSTONE FIRST VIP CHOICE and KEYSTONE FIRST, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 05:55 AM UTC
Resolved
Aug 17, 2026, 05:55 AM UTC
Duration
—
Detected by Pingoru
Aug 17, 2026, 05:55 AM UTC

Affected components

KEYSTONE FIRST VIP CHOICEKEYSTONE FIRST

Update timeline

  1. resolved Aug 17, 2026, 05:55 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/15/2026, 5:00:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.