Availity incident

100005 - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on August 15, 2026 affecting 100005, lasting —. The incident has been resolved; the full update timeline is below.

Started: Aug 15, 2026, 03:55 AM UTC
Resolved: Aug 15, 2026, 03:55 AM UTC
Duration: —
Detected by Pingoru: Aug 15, 2026, 03:55 AM UTC

Affected components

100005

Update timeline

resolved Aug 15, 2026, 03:55 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42/E2:689 errors. Customers are receiving AAA*42/E2:689 errors. Next Steps and ETA for resolution: As of 8/12/2026, 6:00:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.