Availity incident

HLTPM - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 15, 2026 affecting HLTPM, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 03:51 AM UTC
Resolved
Aug 15, 2026, 03:51 AM UTC
Duration
—
Detected by Pingoru
Aug 15, 2026, 03:51 AM UTC

Affected components

HLTPM

Update timeline

  1. resolved Aug 15, 2026, 03:51 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving timeout/AAA*42 errors. Next Steps and ETA for resolution: As of 8/14/2026, 1:30:00 PM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.