Availity incident

Multiple Payers - 60054, AETNA, ALLINA HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, TEXAS HEALTH, INNOVATION HEALTH - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 13, 2026 affecting 60054 and AETNA and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 05:32 PM UTC
Resolved
Aug 13, 2026, 05:32 PM UTC
Duration
—
Detected by Pingoru
Aug 13, 2026, 05:32 PM UTC

Affected components

60054AETNABANNER HEALTHSUTTER HEALTH AETNATEXAS HEALTHALLINA HEALTHINNOVATION HEALTH

Update timeline

  1. resolved Aug 13, 2026, 05:32 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: As of 8/13/2026, 7:20:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.