Availity incident

Multiple Payers - 60054, AETNA, BANNER HEALTH, SUTTER HEALTH AETNA, TEXAS HEALTH, ALLINA HEALTH, INNOVATION HEALTH, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transac...

Notice Resolved View vendor source →

Availity experienced a notice incident on August 13, 2026 affecting 60054 and AETNA and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 10:56 AM UTC
Resolved
Aug 13, 2026, 10:56 AM UTC
Duration
—
Detected by Pingoru
Aug 13, 2026, 10:56 AM UTC

Affected components

60054AETNACORPORATE BENEFIT SERVICES OF AMERICA (CBSA)BANNER HEALTHSUTTER HEALTH AETNATEXAS HEALTHALLINA HEALTHINNOVATION HEALTH

Update timeline

  1. resolved Aug 13, 2026, 10:56 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response errors. Customers are receiving AV07/VT06_013 errors. Next Steps and ETA for resolution: We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.