Availity incident

Multiple Payers - 60054, AETNA, BANNER HEALTH, SUTTER HEALTH AETNA, TEXAS HEALTH, ALLINA HEALTH, INNOVATION HEALTH, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transac...

Notice Resolved View vendor source →

Availity experienced a notice incident on August 12, 2026 affecting 60054 and AETNA and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 04:58 PM UTC
Resolved
Aug 12, 2026, 04:58 PM UTC
Duration
—
Detected by Pingoru
Aug 12, 2026, 04:58 PM UTC

Affected components

60054AETNACORPORATE BENEFIT SERVICES OF AMERICA (CBSA)BANNER HEALTHSUTTER HEALTH AETNATEXAS HEALTHALLINA HEALTHINNOVATION HEALTH

Update timeline

  1. resolved Aug 12, 2026, 04:58 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/12/2026, 12:25:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.