Availity incident

Multiple Payers - FRH-FREEDOM HEALTH INC., OPT-OPTIMUM HEALTHCARE INC., FREEDOM HEALTH PLAN - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on August 10, 2026 affecting FREEDOM HEALTH PLAN and OPT-OPTIMUM HEALTHCARE INC. and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2026, 05:14 PM UTC
Resolved: Aug 10, 2026, 07:45 PM UTC
Duration: 2h 31m
Detected by Pingoru: Aug 10, 2026, 05:14 PM UTC

Affected components

FREEDOM HEALTH PLANOPT-OPTIMUM HEALTHCARE INC.FRH-FREEDOM HEALTH INC.

Update timeline

identified Aug 10, 2026, 05:14 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Aug 10, 2026, 07:45 PM UTC

This incident has been resolved.