Availity incident

Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 7, 2026 affecting Cigna Healthcare-Medicare Advantage, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 09:53 AM UTC
Resolved
Aug 07, 2026, 09:53 AM UTC
Duration
—
Detected by Pingoru
Aug 07, 2026, 09:53 AM UTC

Affected components

Cigna Healthcare-Medicare Advantage

Update timeline

  1. resolved Aug 07, 2026, 09:53 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013 errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.