Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 7, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 09:34 AM UTC
Resolved
Aug 07, 2026, 09:34 AM UTC
Duration
—
Detected by Pingoru
Aug 07, 2026, 09:34 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. resolved Aug 07, 2026, 09:34 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: As of 8/7/2026, 2:20:00 AM we are seeing successful transactions. We are considering this issue resolved. We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange issues. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.