Availity incident
CARESOURCE - Multiple Transactions - Eligibility and Benefits Inquiry transactions are currently unavailable.
Availity experienced a notice incident on August 3, 2026 affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA
Update timeline
- resolved Aug 03, 2026, 03:31 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013/timeout errors. Customers are receiving VT06_013 and VT05_035 errors. Next Steps and ETA for resolution: As of 8/3/2026, 11:30:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.