Availity incident

BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 29, 2026 affecting BLUE CROSS COMMUNITY OPTIONS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 10:13 PM UTC
Resolved
Apr 30, 2026, 11:29 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 29, 2026, 10:13 PM UTC

Affected components

BLUE CROSS COMMUNITY OPTIONS

Update timeline

  1. identified Apr 29, 2026, 10:13 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 30, 2026, 11:29 PM UTC

    This incident has been resolved.