Availity incident

Multiple Payers - CAPITALBLUECROSS, BC PENNSYLVANIA CAPITAL - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on April 29, 2026 affecting CAPITALBLUECROSS and BC PENNSYLVANIA CAPITAL, lasting 9h 22m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 12:49 PM UTC
Resolved: Apr 29, 2026, 10:12 PM UTC
Duration: 9h 22m
Detected by Pingoru: Apr 29, 2026, 12:49 PM UTC

Affected components

CAPITALBLUECROSSBC PENNSYLVANIA CAPITAL

Update timeline

identified Apr 29, 2026, 12:49 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving timeouts. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 29, 2026, 10:12 PM UTC

This incident has been resolved.