Availity incident

Multiple Payers - 62308, CIGNA - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth and HCSR Inpati...

Notice Resolved View vendor source →

Availity experienced a notice incident on July 24, 2026 affecting CIGNA and 62308, lasting 21d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 12:29 AM UTC
Resolved
Aug 14, 2026, 11:12 PM UTC
Duration
21d 22h
Detected by Pingoru
Jul 24, 2026, 12:29 AM UTC

Affected components

CIGNA62308

Update timeline

  1. scheduled Jul 24, 2026, 12:29 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth and HCSR Inpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.