Availity incident

Multiple Payers - WELLCARE KENTUCKY, WELLCARE OF NORTH CAROLINA, Wellcare, WELLCARE NEW YORK, WELLCARE - Multiple Transactions - HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 22, 2026 affecting Wellcare and WELLCARE NEW YORK and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 07:04 PM UTC
Resolved
Jul 22, 2026, 08:04 PM UTC
Duration
59m
Detected by Pingoru
Jul 22, 2026, 07:04 PM UTC

Affected components

WellcareWELLCARE NEW YORKWELLCARE OF NORTH CAROLINAWELLCARE KENTUCKY

Update timeline

  1. identified Jul 22, 2026, 07:04 PM UTC

    We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jul 22, 2026, 08:04 PM UTC

    This incident has been resolved.