Availity incident

Multiple Payers - AMERIBEN SOLUTIONS, AmeriBen, AMERIBEN SOLUTIONS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on July 22, 2026 affecting AMERIBEN SOLUTIONS, lasting 30d 16h. The incident has been resolved; the full update timeline is below.

Started: Jul 22, 2026, 05:52 AM UTC
Resolved: Aug 21, 2026, 10:25 PM UTC
Duration: 30d 16h
Detected by Pingoru: Jul 22, 2026, 05:52 AM UTC

Affected components

AMERIBEN SOLUTIONS

Update timeline

identified Jul 22, 2026, 05:52 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jul 24, 2026, 10:06 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jul 25, 2026, 10:29 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.