Availity incident

FIRSTCARE - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 22, 2026 affecting FIRSTCARE, lasting 30d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 01:29 AM UTC
Resolved
Aug 21, 2026, 10:25 PM UTC
Duration
30d 20h
Detected by Pingoru
Jul 22, 2026, 01:29 AM UTC

Affected components

FIRSTCARE

Update timeline

  1. identified Jul 22, 2026, 01:29 AM UTC

    We are seeing Claim Status Inquiry transactions failing with malformed payload errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.