Availity incident

Multiple Payers - PGBA, TRICARE WEST REGION, TRICARE WEST - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 20, 2026 affecting TRICARE WEST and TRICARE WEST REGION and 1 more component, lasting 10h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 10:03 AM UTC
Resolved
Jul 20, 2026, 08:34 PM UTC
Duration
10h 30m
Detected by Pingoru
Jul 20, 2026, 10:03 AM UTC

Affected components

TRICARE WESTTRICARE WEST REGIONPGBA

Update timeline

  1. identified Jul 20, 2026, 10:03 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/No Response Received/AAA*42 errors. Customers are receiving AV07/VT07_037/AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jul 20, 2026, 08:34 PM UTC

    This incident has been resolved.