Availity incident

Multiple Payers - FREEDOM HEALTH PLAN, OPT-OPTIMUM HEALTHCARE INC. - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on July 20, 2026 affecting FREEDOM HEALTH PLAN and OPT-OPTIMUM HEALTHCARE INC., lasting —. The incident has been resolved; the full update timeline is below.

Started: Jul 20, 2026, 05:16 AM UTC
Resolved: Jul 20, 2026, 05:16 AM UTC
Duration: —
Detected by Pingoru: Jul 20, 2026, 05:16 AM UTC

Affected components

FREEDOM HEALTH PLANOPT-OPTIMUM HEALTHCARE INC.

Update timeline

resolved Jul 20, 2026, 05:16 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 7/20/2026, 12:30:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.