Availity incident

Multiple Payers - HIGHMARK BLUE SHIELD, HIGHMARK BLUE CROSS BLUE SHIELD, BCBSMN_HIGHMARK, NJ MEDICARE PART A (J12 - HIGHMARK), HIGHMARK SENIOR SOLUTIONS, HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED, HIGHMARK HEALTH OPTIONS DUAL PLAN, HIGHMARK BC...

Availity experienced a notice incident on July 19, 2026 affecting HIGHMARK SENIOR HEALTH COMPANY and HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED and 1 more component, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started: Jul 19, 2026, 04:27 AM UTC
Resolved: Jul 21, 2026, 01:09 PM UTC
Duration: 2d 8h
Detected by Pingoru: Jul 19, 2026, 04:27 AM UTC

Affected components

HIGHMARK SENIOR HEALTH COMPANYHIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATEDHIGHMARK BLUE CROSS BLUE SHIELDHIGHMARK BLUE SHIELDHIGHMARK BCBS WEST VIRGINIAHIGHMARK BLUE CROSS BLUE SHIELD DELAWAREHIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORKBCBSMN_HIGHMARKNJ MEDICARE PART A (J12 - HIGHMARK)HIGHMARK SENIOR SOLUTIONS

Update timeline

identified Jul 19, 2026, 04:27 AM UTC

Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
identified Jul 20, 2026, 01:00 AM UTC

We are seeing Professional Claims, Professional Encounters and Facility Claims transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
identified Jul 20, 2026, 01:02 AM UTC

We are seeing Professional Claims, Professional Encounters and Facility Claims transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved Jul 21, 2026, 01:09 PM UTC

This incident has been resolved.