Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on July 19, 2026 affecting METLIFE DENTAL FAMILY, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started: Jul 19, 2026, 12:16 AM UTC
Resolved: Jul 20, 2026, 05:51 AM UTC
Duration: 1d 5h
Detected by Pingoru: Jul 19, 2026, 12:16 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

identified Jul 19, 2026, 12:16 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 20, 2026, 05:51 AM UTC

This incident has been resolved.