Availity incident

HUMANA - Multiple Transactions - Professional Claims and Professional Predetermination transactions are experiencing intermittent failures.

Availity experienced a notice incident on July 14, 2026 affecting HUMANA, lasting 5h. The incident has been resolved; the full update timeline is below.

Started: Jul 14, 2026, 11:27 PM UTC
Resolved: Jul 15, 2026, 04:28 AM UTC
Duration: 5h
Detected by Pingoru: Jul 14, 2026, 11:27 PM UTC

Affected components

HUMANA

Update timeline

identified Jul 14, 2026, 11:27 PM UTC

We are seeing Professional Claims and Professional Predetermination transactions failing with timeout errors. Customers are receiving VT05_035/AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 15, 2026, 04:28 AM UTC

This incident has been resolved.