Availity incident

GEISINGERDIRECT - Claim Status Inquiry - Claim Status Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on July 11, 2026 affecting GEISINGERDIRECT, lasting 14m. The incident has been resolved; the full update timeline is below.

Started: Jul 11, 2026, 09:52 AM UTC
Resolved: Jul 11, 2026, 10:06 AM UTC
Duration: 14m
Detected by Pingoru: Jul 11, 2026, 09:52 AM UTC

Affected components

GEISINGERDIRECT

Update timeline

identified Jul 11, 2026, 09:52 AM UTC

We are seeing Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 11, 2026, 10:06 AM UTC

This incident has been resolved.