Availity incident

ATRIO HEALTH PLANS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 27, 2026 affecting ATRIO HEALTH PLANS, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 07:03 PM UTC
Resolved
Apr 27, 2026, 07:50 PM UTC
Duration
47m
Detected by Pingoru
Apr 27, 2026, 07:03 PM UTC

Affected components

ATRIO HEALTH PLANS

Update timeline

  1. identified Apr 27, 2026, 07:03 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 27, 2026, 07:50 PM UTC

    This incident has been resolved.