Availity incident

Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 27, 2026 affecting PGBA and TRICARE WEST REGION and 1 more component, lasting 5d 14h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 06:30 PM UTC
Resolved
May 03, 2026, 08:31 AM UTC
Duration
5d 14h
Detected by Pingoru
Apr 27, 2026, 06:30 PM UTC

Affected components

PGBATRICARE WEST REGIONTRICARE WEST

Update timeline

  1. identified Apr 27, 2026, 06:30 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/Invalid Response errors. Customers are receiving AAA*42/AV03/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 03, 2026, 08:31 AM UTC

    This incident has been resolved.