Availity incident
CENTENE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are experiencing intermittent failures.
Affected components
SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTHILLINICARE HEALTH PLANKENTUCKY SPIRIT HEALTH PLANSUNSHINE HEALTHSUNSHINE STATE HEALTH PLANABSOLUTE TOTAL CARECOORDINATED CAREHOME STATE HEALTH PLANLOUISIANA HEALTHCARE CONNECTIONSMAGNOLIA HEALTH PLANMANAGED HEALTH SERVICES - INAMBETTERGRANITE STATE HEALTH PLANHNNCBRIDGEWAY HEALTH SOLUTIONS
Update timeline
- identified Apr 27, 2026, 04:25 PM UTC
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 29, 2026, 12:48 PM UTC
This incident has been resolved.
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