Availity incident

CENTENE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are experiencing intermittent failures.

Availity experienced a notice incident on April 27, 2026 affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 04:25 PM UTC
Resolved: Apr 29, 2026, 12:48 PM UTC
Duration: 1d 20h
Detected by Pingoru: Apr 27, 2026, 04:25 PM UTC

Affected components

SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTH

Update timeline

identified Apr 27, 2026, 04:25 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 29, 2026, 12:48 PM UTC

This incident has been resolved.