Availity incident

Multiple Payers - FRH-FREEDOM HEALTH INC., FREEDOM HEALTH PLAN, OPT-OPTIMUM HEALTHCARE INC. - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on July 9, 2026 affecting FREEDOM HEALTH PLAN and FRH-FREEDOM HEALTH INC. and 1 more component, lasting 3d 10h. The incident has been resolved; the full update timeline is below.

Started: Jul 09, 2026, 10:26 PM UTC
Resolved: Jul 13, 2026, 08:46 AM UTC
Duration: 3d 10h
Detected by Pingoru: Jul 09, 2026, 10:26 PM UTC

Affected components

FREEDOM HEALTH PLANFRH-FREEDOM HEALTH INC.OPT-OPTIMUM HEALTHCARE INC.

Update timeline

identified Jul 09, 2026, 10:26 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 13, 2026, 08:46 AM UTC

This incident has been resolved.