Availity incident

Multiple Payers - IMAGINE360 ADMINISTRATORS (GPA), EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 8, 2026 affecting IMAGINE360 ADMINISTRATORS (GPA) and EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 01:31 PM UTC
Resolved
Jul 13, 2026, 08:57 AM UTC
Duration
4d 19h
Detected by Pingoru
Jul 08, 2026, 01:31 PM UTC

Affected components

IMAGINE360 ADMINISTRATORS (GPA)EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)

Update timeline

  1. identified Jul 08, 2026, 01:31 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jul 13, 2026, 08:57 AM UTC

    This incident has been resolved.