Availity incident

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on July 8, 2026 affecting CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Jul 08, 2026, 10:58 AM UTC
Resolved: Jul 08, 2026, 01:35 PM UTC
Duration: 2h 36m
Detected by Pingoru: Jul 08, 2026, 10:58 AM UTC

Affected components

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

identified Jul 08, 2026, 10:58 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with 504 Gateway Time-out/AAA*42 errors. Customers are receiving VT06_013/AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 08, 2026, 01:35 PM UTC

This incident has been resolved.