Availity incident

Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on July 3, 2026 affecting Cigna Healthcare-Medicare Advantage, lasting —. The incident has been resolved; the full update timeline is below.

Started: Jul 03, 2026, 11:57 PM UTC
Resolved: Jul 03, 2026, 11:57 PM UTC
Duration: —
Detected by Pingoru: Jul 03, 2026, 11:57 PM UTC

Affected components

Cigna Healthcare-Medicare Advantage

Update timeline

resolved Jul 03, 2026, 11:57 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: As of 7/2/2026, 7:00:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.