Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on July 2, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Jul 02, 2026, 01:21 AM UTC
Resolved: Jul 02, 2026, 01:21 AM UTC
Duration: —
Detected by Pingoru: Jul 02, 2026, 01:21 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

resolved Jul 02, 2026, 01:21 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with Timeout/No Response Received errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: As of 7/1/2026, 7:40:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.