Availity incident

Multiple Payers - 13285, SMARTDATASOLUTIONS RP063 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on April 27, 2026 affecting SMARTDATASOLUTIONS RP063 and 13285, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 03:02 AM UTC
Resolved: Apr 27, 2026, 04:21 AM UTC
Duration: 1h 18m
Detected by Pingoru: Apr 27, 2026, 03:02 AM UTC

Affected components

SMARTDATASOLUTIONS RP06313285

Update timeline

identified Apr 27, 2026, 03:02 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 27, 2026, 04:21 AM UTC

This incident has been resolved.