Availity incident
EMPOWER ARKANSAS - 270/276 - Claim Status Inquiry B2B transactions are currently unavailable.
Affected components
Update timeline
- identified Apr 26, 2026, 08:40 AM UTC
We are seeing Claim Status Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 01, 2026, 01:03 AM UTC
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 01, 2026, 06:50 PM UTC
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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