Availity incident

EMPOWER ARKANSAS - 270/276 - Claim Status Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 26, 2026 affecting EMPOWER ARKANSAS, lasting 12d 13h. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 08:40 AM UTC
Resolved
May 08, 2026, 10:38 PM UTC
Duration
12d 13h
Detected by Pingoru
Apr 26, 2026, 08:40 AM UTC

Affected components

EMPOWER ARKANSAS

Update timeline

  1. identified Apr 26, 2026, 08:40 AM UTC

    We are seeing Claim Status Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 01, 2026, 01:03 AM UTC

    We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. identified May 01, 2026, 06:50 PM UTC

    We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  4. resolved May 08, 2026, 10:38 PM UTC

    This incident has been resolved.