Availity incident

IL621 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on April 26, 2026 affecting IL621, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started: Apr 26, 2026, 05:46 AM UTC
Resolved: Apr 26, 2026, 09:57 AM UTC
Duration: 4h 11m
Detected by Pingoru: Apr 26, 2026, 05:46 AM UTC

Affected components

IL621

Update timeline

identified Apr 26, 2026, 05:46 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 26, 2026, 09:57 AM UTC

This incident has been resolved.