Availity incident

CARESOURCE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on June 26, 2026 affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Jun 26, 2026, 03:06 AM UTC
Resolved: Jun 26, 2026, 03:06 AM UTC
Duration: —
Detected by Pingoru: Jun 26, 2026, 03:06 AM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

resolved Jun 26, 2026, 03:06 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013 errors. Customers are receiving Error processing eligibility errors. Next Steps and ETA for resolution: As of 6/25/2026, 8:10:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.