Availity incident

HCSC - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions are now processing normally.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 25, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:25 PM UTC
Resolved
Jun 25, 2026, 03:25 PM UTC
Duration
—
Detected by Pingoru
Jun 25, 2026, 03:25 PM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. resolved Jun 25, 2026, 03:25 PM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with AV07/timeout/E2:0/timeout errors. Customers are receiving AV07/AV01/E2:0/VT05_035 errors. Next Steps and ETA for resolution: As of 6/25/2026, 10:49:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.