Availity incident

Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting TRICARE WEST and TRICARE WEST REGION and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 08:21 AM UTC
Resolved
Ongoing
Duration
● 2h 53m
Detected by Pingoru
Jun 24, 2026, 08:21 AM UTC

Affected components

TRICARE WESTTRICARE WEST REGIONPGBA

Update timeline

  1. identified Jun 24, 2026, 08:21 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with No Response Received errors. Customers are receiving AV03/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.