Availity incident

Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 24, 2026 affecting TRICARE WEST and TRICARE WEST REGION and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 08:21 AM UTC
Resolved
Jun 24, 2026, 12:39 PM UTC
Duration
4h 17m
Detected by Pingoru
Jun 24, 2026, 08:21 AM UTC

Affected components

TRICARE WESTTRICARE WEST REGIONPGBA

Update timeline

  1. identified Jun 24, 2026, 08:21 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with No Response Received errors. Customers are receiving AV03/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jun 24, 2026, 12:39 PM UTC

    This incident has been resolved.