Availity incident

HCSC - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are currently unavailable.

Availity experienced a notice incident on June 23, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started: Jun 23, 2026, 03:22 PM UTC
Resolved: Jun 23, 2026, 04:34 PM UTC
Duration: 1h 11m
Detected by Pingoru: Jun 23, 2026, 03:22 PM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

identified Jun 23, 2026, 03:22 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 23, 2026, 04:34 PM UTC

This incident has been resolved.