Availity incident

Multiple Payers - DEAN HEALTH PLANS, MEDICAHEALTHPLANS, MEDICA IFB, MEDICA GOVERNMENT PROGRAMS, MEDICA (UNITEDHEALTHCARE), Prevea360 - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, Health Care Ser...

Availity experienced a notice incident on June 22, 2026 affecting DEAN HEALTH PLANS and MEDICAHEALTHPLANS and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started: Jun 22, 2026, 03:23 PM UTC
Resolved: Jun 22, 2026, 06:58 PM UTC
Duration: 3h 34m
Detected by Pingoru: Jun 22, 2026, 03:23 PM UTC

Affected components

DEAN HEALTH PLANSMEDICAHEALTHPLANSMEDICA IFBMEDICA GOVERNMENT PROGRAMSMEDICA (UNITEDHEALTHCARE)Prevea360

Update timeline

identified Jun 22, 2026, 03:23 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, Health Care Services Inquiry and HCSR Inpatient Auth transactions failing with Timeout/Invalid Response/No Response Received errors. Customers are receiving AV01/AV07/VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 22, 2026, 06:58 PM UTC

This incident has been resolved.