Availity incident
Multiple Payers - TRIPLE S, TRIPLE-S ADVANTAGE - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.
Availity experienced a notice incident on June 21, 2026 affecting TRIPLE S and TRIPLE-S ADVANTAGE, lasting 32d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 21, 2026, 08:31 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jul 20, 2026, 06:13 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jul 20, 2026, 06:14 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 24, 2026, 05:15 AM UTC
This incident has been resolved.