Availity incident

Multiple Payers - AETNA BETTER HEALTH, MERCY CARE ARIZONA, AETNA BETTER HEALTH KENTUCKY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 20, 2026 affecting MERCY CARE ARIZONA and AETNA BETTER HEALTH and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2026, 06:17 AM UTC
Resolved
Jun 20, 2026, 06:17 AM UTC
Duration
—
Detected by Pingoru
Jun 20, 2026, 06:17 AM UTC

Affected components

MERCY CARE ARIZONAAETNA BETTER HEALTHAETNA BETTER HEALTH KENTUCKY

Update timeline

  1. resolved Jun 20, 2026, 06:17 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: As of 6/20/2026, 2:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.