Availity incident

AETNA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 20, 2026 affecting AETNA, lasting 17h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2026, 05:16 AM UTC
Resolved
Jun 20, 2026, 10:18 PM UTC
Duration
17h 1m
Detected by Pingoru
Jun 20, 2026, 05:16 AM UTC

Affected components

AETNA

Update timeline

  1. identified Jun 20, 2026, 05:16 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jun 20, 2026, 10:18 PM UTC

    This incident has been resolved.