Availity incident

AETNA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting AETNA, which began 6h ago. The vendor's full update timeline is below.

Started
Jun 20, 2026, 05:16 AM UTC
Resolved
Ongoing
Duration
● 6h 1m
Detected by Pingoru
Jun 20, 2026, 05:16 AM UTC

Affected components

AETNA

Update timeline

  1. identified Jun 20, 2026, 05:16 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.