Availity incident

Multiple Payers - FRH-FREEDOM HEALTH INC., OPT-OPTIMUM HEALTHCARE INC. - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.

Availity experienced a notice incident on June 18, 2026 affecting FRH-FREEDOM HEALTH INC. and OPT-OPTIMUM HEALTHCARE INC., lasting —. The incident has been resolved; the full update timeline is below.

Started: Jun 18, 2026, 10:04 PM UTC
Resolved: Jun 18, 2026, 10:04 PM UTC
Duration: —
Detected by Pingoru: Jun 18, 2026, 10:04 PM UTC

Affected components

FRH-FREEDOM HEALTH INC.OPT-OPTIMUM HEALTHCARE INC.

Update timeline

resolved Jun 18, 2026, 10:04 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 6/18/2026, 5:00:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.