Availity incident

Multiple Payers - BEACON HEALTH OPTIONS, MASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity is currently experiencing a notice incident affecting BEACON HEALTH OPTIONS, which began 5h ago. The vendor's full update timeline is below.

Started: Jun 13, 2026, 05:10 AM UTC
Resolved: Ongoing
Duration: ● 4h 55m
Detected by Pingoru: Jun 13, 2026, 05:10 AM UTC

Affected components

BEACON HEALTH OPTIONS

Update timeline

identified Jun 13, 2026, 05:10 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jun 13, 2026, 07:09 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.